No. The package price(s) + the flat rate shipping charge will be the total amount per order.
You may need to check your email Spam folder. If you still don't find it, please contact us.
We only accept credit card payment. We do not accept cash on delivery.
No. If you want to do so, please place an another order.
At this point, we only accept credit card payment.
Please complete your order at least 5 days before the date you wish to start to use item.
No, we do not offer it. Delivery is only possible within Japan.
No. You don't have to. The package will be delivered in the mailbox.
By the night before the start date, the item will be delivered to the place where you designated for pick-up. The date and time of delivery are cannot be fixed.
Yes. You can track your parcel once it is sent out. The tracking number of your order will be sent by email.
Unfortunately we cannot forward the package to a different address. You will need to pick up at the post office which you chose. It will be kept there for 7 days from your designated delivery date.
We accept changes without any charges until 5 days before the start date. Please contact us by email immediately. For changes requested later than that, we will handle it with a fee as we would need to forward the package that has been sent out already. The transfer fee is 1000 yen, please complete the payment from here.
No. Our Prepaid SIM card we offered is for data only. If you want to make voice calls, please use Line, Skype, Messanger, etc
No. At this point, we don't have that option. Please consider using messaging services such as Facebook or LINE instead.
We offer you unlimited data usage. Yet once 3GB / 7GB is used in the month, the speed will be very slow 128kbps. which will back to regular speed next month.
Although our service allow tethering, it entirely depends on your device whether it works or not. Please check your device's functionality.
After shipping, we will not provide refunds or cancel orders for any reason. Please tell us by 5 days before your Service Start Date. We ship out 4 days before your Service Start Date.
At the post office counter, please show your passport and the tracking number of the package, which will be sent by email once the package is sent out.
No, they can't. The post office does not release packages to anyone other than to the person who has the ID of the name on the package.
No. If the name on the package and your passport name do not match, you can not receive your package from the post office or hotel.
Please contact us immediately. After the package is sent out, we will not provide refunds or cancel orders for any reason. Please tell us by 5 days before your Service Start Date. We ship out 4 days before your Service Start Date.
Please contact us immediately. After the package is sent out, we will not provide refunds or cancel orders for any reason. Please tell us by 5 days before your Service Start Date. We ship out 4 days before your Service Start Date.
No We can not. After shipping, we will not provide refunds or cancel orders for any reason.
Yes. In case for orders cancelled 5 days or more prior to the start date, we issue a full refund. After shipping, we will not provide refunds or cancel orders for any reason.
Of course, you can. Please login to My Page and order your extension plan.
After you extended, we will send you a notification indicating the updated return date. And you can confirm your rental period at My Page. Please note that if you purchase the extension plan at night or on the weekend, you will be receiving the notification email on the next working day.
Please log in to My Page and purchase extension plans by the expired date.
We issue a full refund for orders canceled 5 days or more prior to the start date.
Time of cancellation is established upon arrival of your email to us. For cancellations made later than that, a fee will be charged as shown below.
The balance will be paid back to your credit card.
To cancel your order, please contact us by email immediately. After shipping, we will not provide refunds or cancel orders for any reason.