These Terms and Use form the agreement between the customers (you) and TankPublications (us) that applies to all the services provided by us to you. Please read carefully before you order. We reserve the right to amend these Terms and Use at any time.
You can place an order from the official website of TankPublications by specifying the type of item, the start date of items,, your name, and the valid delivery address, and other required information, and by completing the payment.
In the event you wish to change any of the details of the order, you shall contact us in advance to obtain our consent.
You will provide us a valid address of the place in Japan (hotels, residences, or post offices) you wish to receive your package on the start date. We will not be responsible for any delivery delay caused by the incorrect or incomplete address provided by you. Also, we will not be responsible for any cases that you fail to receive/collect the package although it has been delivered to the address in time.
We will make every effort to ensure the package is delivered by the night before the start date. However, we cannot be responsible for the delay due to circumstances beyond the reasonable control. Upon receipt of the package, you are responsible for inspecting the items are in functional condition.
After shipping items, we will not provide refunds or cancel orders for any reason. Please tell us by 5 days before your Service Start Date. We ship out 4 days before your Service Start Date.
You can cancel the order and receive a full refund by informing us 5 days or more prior to the start date .
You can extend the period from your "My Page." You are responsible for completing the payment for the extension charges by the last day of your expire date you wish to extend.
We retain all ownership of the rented items.
These Terms and Use is governed by Japanese law.